SS&C Intralinks Wins IDC 2025 SaaS Customer Satisfaction Award for M&A

SS&C Intralinks has been recognized with the IDC 2025 SaaS Customer Satisfaction (CSAT) Award for Mergers and Acquisitions, a distinction that underscores our continued leadership in delivering trusted, high-value technology and exceptional customer support and professional services to the global dealmaking community. The award places Intralinks among the highest-scoring vendors serving the mergers and acquisitions (M&A) application market, based on feedback from customers actively using our solutions. 

The IDC SaaS CSAT Awards are based on data collected through IDC’s 2025 SaaS Path Survey, a global study of approximately 2,900 organizations spanning regions, industries and company sizes. Respondents evaluate their primary vendors across more than 30 customer satisfaction metrics, covering areas such as product value, user experience, implementation and security and enterprise-level support. The results are especially meaningful at a time when M&A professionals face growing demands for data security, efficiency and reliable support. 

Customer validation in a complex M&A environment 

M&A transactions are becoming increasingly complex, data-intensive and time-sensitive, particularly in today’s competitive deal environment shaped by ongoing macroeconomic uncertainty. As deal teams manage growing volumes of sensitive information while navigating tighter timelines during due diligence, they rely on technology partners like Intralinks that combine robust security, intuitive functionality and dependable service.  

According to the IDC findings, customers rated Intralinks above market averages across a broad range of satisfaction categories, reflecting strong confidence among dealmakers in both the platform and the organization behind it.  

Enterprise-grade customer support that drives customer satisfaction 

In high-stakes M&A transactions, responsive and knowledgeable support is essential. IDC’s research highlights that enterprises increasingly prioritize stronger customer support when investing in M&A software. Intralinks provides 24/7 global customer support and dedicated services, ensuring deal teams can access expert assistance whenever and wherever they need it. With more than 150 collective years of experience, Intralinks’ services teams bring deep domain expertise and practical insight to help facilitate even the most complex transactions. 

Beyond standard support, Intralinks’ dedicated services teams work closely with customers to understand deal-specific requirements, provide onboarding guidance and help optimize platform usage throughout the entire transaction lifecycle. This hands-on approach enables our clients to move faster, smarter and reduce friction while maintaining confidence that their most sensitive data is being managed securely and efficiently. 

Professional Services tailored to complex deal needs 

Intralinks’ Professional Services further strengthens customer outcomes by delivering specialized expertise aligned to each client’s operational and technical environment. From platform configuration to integrations and bespoke solutions, Professional Services teams help customers maximize the value of their investment in Intralinks technology. 

This consultative approach is especially important for organizations managing cross-border or multi-party transactions, where regulatory requirements, data governance and stakeholder coordination can vary widely. By combining deep industry knowledge with technical proficiency, Intralinks Professional Services supports smoother implementations and more efficient deal execution. 

The IDC survey results demonstrate that customers recognize this value, rating Intralinks highly for overall value delivered, ease of implementation and enterprise-level service.  

A benchmark for trusted and innovative M&A technology 

The 2025 SaaS CSAT Award underscores Intralinks’ long-standing commitment to earning customer trust while continuously innovating to meet the evolving demands of the M&A market. As deal volumes increase and digital collaboration becomes central to transaction execution, organizations are seeking technology partners that can adapt to changing requirements without compromising data protection or performance. Intralinks’ placement among the highest-scoring vendors reflects our ability to deliver secure, forward-looking solutions that provide measurable value in a highly competitive and rapidly evolving landscape. 

This commitment to innovation is reflected across Intralinks DealCentre AI, our AI-powered dealmaking platform which helps deal teams streamline preparation, surface insights and manage transactions more efficiently. By combining advanced AI-driven functionality with enterprise-grade security and support, Intralinks continues to help dealmakers navigate complexity with greater speed and confidence. 

Looking ahead 

Being recognized with the IDC 2025 SaaS Customer Satisfaction Award for M&A reinforces Intralinks’ role as a trusted partner to dealmakers around the world. Used and relied on by 99 percent of Fortune 1000 companies for transactions that demand the highest levels of security and service, Intralinks has built a global reputation grounded in trust and performance.  

As the M&A market enters 2026, Intralinks’ focus remains on advancing technology innovation while strengthening customer support and professional expertise — helping clients execute critical transactions with confidence.  

We thank IDC for this recognition and for the rigorous research and customer insight that underpin the SaaS Customer Satisfaction Awards.